Privacy Policy
This Privacy Policy explains how Arkenstone Building Consultancy Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website.
Arkenstone Building Consultancy Ltd is a private limited company registered in England and Wales under company number 16821849. Our registered office is Shakespeare House, 37–39 Shakespeare Street, Office 7, Southport, England, PR8 5AB.
1. What Information We Collect
We may collect and process the following types of personal data:
- Contact information such as your name, email address, telephone number and company details when you submit an enquiry form.
- Information contained within your message or enquiry submission.
- Technical information such as IP address, browser type, device information and website usage data collected via Google Analytics.
- Security-related data collected through Google reCAPTCHA to prevent spam and automated abuse.
2. How We Collect Your Data
We collect data when you:
- Complete and submit a contact form on our website.
- Communicate with us via email or telephone.
- Browse and interact with our website.
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries and provide requested information.
- To assess potential business opportunities.
- To improve the functionality, content and performance of our website.
- To protect our website against spam, misuse and security threats.
We do not sell, rent or trade your personal data to third parties.
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Legitimate interests – to respond to enquiries and manage our business operations.
- Consent – where you voluntarily submit information via our website forms.
- Legal obligations – where processing is necessary to comply with legal or regulatory requirements.
5. Data Storage and Retention
Form submissions may be stored securely within our website system and/or email systems for administrative and record-keeping purposes.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
6. Google Analytics
We use Google Analytics (GA4) to collect anonymised information about how visitors use our website. This includes data such as pages visited, time spent on the site and general geographic location.
Google Analytics uses cookies to gather this information. The data collected is aggregated and does not directly identify individual users.
7. Google reCAPTCHA
We use Google reCAPTCHA on our forms to prevent spam and automated abuse. reCAPTCHA analyses user behaviour to determine whether a submission is made by a human.
This service may collect hardware and software information, such as IP address and browser details, which is processed by Google in accordance with their Privacy Policy and Terms of Service.
8. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data where appropriate.
- Object to or restrict processing in certain circumstances.
- Withdraw consent where processing is based on consent.
If you wish to exercise any of these rights, please contact us using the details provided below.
10. Third-Party Services
We may use third-party service providers (such as website hosting providers and Google services) who process data on our behalf. These providers are required to safeguard your data in accordance with applicable data protection laws.
11. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of such websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Arkenstone Building Consultancy Ltd
Shakespeare House, 37–39 Shakespeare Street, Office 7
Southport, England, PR8 5AB